Shipping policy

SHIPPING POLICY

We ship from warehouses in the United States to provide fast delivery to our customers worldwide. All prices displayed include your local currency for convenience.

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PROCESSING TIME

Orders are typically processed and shipped within 1-3 business days. You'll receive a tracking number via email once your order ships.

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SHIPPING RATES

- FREE SHIPPING on all orders over $100 (in your local currency)
- Flat rate $11 on orders under $100
- Applies to all countries we ship to

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ESTIMATED DELIVERY TIMES

- United States: 5-10 business days
- Canada: 7-13 business days
- Australia: 12-18 business days
- United Kingdom & Europe: 10-18 business days
- Rest of World: 15-23 business days

*Delivery times are estimates from ship date and may vary due to customs processing, holidays, or carrier delays.

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TRACKING

All orders include tracking. You'll receive your tracking number via email within 1-3 business days of placing your order.

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COUNTRIES WE SHIP TO

We currently ship to: Australia, Austria, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States, and UAE.

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CUSTOMS & DUTIES

International customers may be responsible for customs fees or import duties. These fees are set by your country and are not included in our shipping costs.

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ORDER ISSUES

- Lost packages: Contact us if tracking shows no movement for 10+ business days
- Damaged items: Email us within 48 hours of delivery with photos
- Wrong address: Contact us immediately - we can update if order hasn't shipped yet

Questions? Email lumiven.co@gmail.com