Terms and policy

Last Updated: March 15, 2026

Welcome to Lumiven. By accessing or using our website (lumiven.co) and purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully.

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1. ACCEPTANCE OF TERMS

By using this website, you confirm that you are at least 18 years old or have parental/guardian consent to use our services. If you do not agree with these terms, please do not use our website or purchase our products.

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2. PRODUCTS & AVAILABILITY

All products are subject to availability. We reserve the right to:
- Limit quantities of products offered
- Discontinue any product at any time
- Refuse service to anyone for any reason

Product descriptions, images, and pricing are provided for informational purposes. We make every effort to display colors and details accurately, but we cannot guarantee that your device's display will accurately reflect the actual product colors or features.

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3. PRICING & PAYMENT

All prices are listed in your selected currency and may convert from our base currency (AUD) using current exchange rates.

We reserve the right to:
- Change prices at any time without notice
- Correct pricing errors on our website
- Cancel orders placed at incorrect prices

Payment is processed securely through Shopify Payments. We accept major credit cards, debit cards, and other payment methods as displayed at checkout.

By providing payment information, you confirm that you are authorized to use the payment method provided.

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4. ORDERS & CONFIRMATION

When you place an order, you will receive an email confirmation. This does NOT mean your order has been accepted—it is simply confirmation that we received your order.

We reserve the right to:
- Accept or decline any order for any reason
- Cancel orders due to product unavailability, pricing errors, or suspected fraud
- Require additional verification before processing orders

If your order is cancelled after payment, you will receive a full refund within 5-10 business days.

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5. SHIPPING & DELIVERY

Shipping times are estimates only and are not guaranteed. Delays may occur due to:
- Customs processing (for international orders)
- Carrier delays
- Weather events or natural disasters
- Public holidays
- Circumstances beyond our control

We are not responsible for delays caused by third-party carriers or customs authorities.

Risk of loss and title for products pass to you upon delivery to the carrier.

For full shipping details, see our Shipping Policy.

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6. RETURNS & REFUNDS

Returns are accepted within 2 days of delivery for items in unused, original condition.

We reserve the right to:
- Refuse returns that do not meet our return policy requirements
- Deduct return shipping costs from refunds (unless item is defective)
- Reject returns of used, damaged, or altered items

For full return details, see our Return & Refund Policy.

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7. INTELLECTUAL PROPERTY

All content on this website—including text, images, logos, product descriptions, graphics, and design—is owned by Lumiven or our licensors and is protected by Australian and international copyright laws.

You may not:
- Copy, reproduce, or distribute our content without written permission
- Use our branding, logos, or trademarks without authorization
- Scrape or extract data from our website using automated tools

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8. USER CONDUCT

You agree NOT to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our website
- Upload viruses, malware, or harmful code
- Harass, abuse, or harm other users or our staff
- Impersonate any person or entity
- Use bots or automated systems to place orders

We reserve the right to terminate access for users who violate these terms.

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9. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW:

Lumiven is NOT liable for:
- Indirect, incidental, or consequential damages
- Lost profits, data, or business opportunities
- Damages arising from use or inability to use our products
- Third-party actions (including carrier delays or customs issues)
- Product misuse or failure to follow care instructions

Our total liability for any claim shall not exceed the amount you paid for the product in question.

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10. DISCLAIMER OF WARRANTIES

Products are provided "AS IS" without warranties of any kind, express or implied.

We do not warrant that:
- Products will meet your specific requirements
- Products will be error-free or defect-free
- Our website will be uninterrupted or secure
- Product descriptions are 100% accurate

However, under Australian Consumer Law, you have guaranteed consumer rights that cannot be excluded. If products are faulty or not as described, you may be entitled to a remedy.

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11. AUSTRALIAN CONSUMER LAW

Nothing in these Terms limits or excludes your rights under the Australian Consumer Law (ACL).

Under the ACL, you have guaranteed rights including:
- Products must be of acceptable quality
- Products must match descriptions
- Products must be fit for purpose

If we fail to meet these guarantees, you may be entitled to a repair, replacement, or refund.

For major failures, you may be entitled to cancel your order and receive a refund, or keep the product and seek compensation for the reduction in value.

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12. PRIVACY & DATA PROTECTION

We collect and use your personal information in accordance with our Privacy Policy.

By using our website, you consent to:
- Collection of your personal information (name, email, address, payment details)
- Use of cookies and tracking technologies
- Storage and processing of your data

We comply with the Australian Privacy Act 1988 and take data security seriously.

For full details, see our Privacy Policy.

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13. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for:
- Content on third-party websites
- Privacy practices of third parties
- Products or services offered by third parties

Use of third-party websites is at your own risk.

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14. MODIFICATION OF TERMS

We reserve the right to update these Terms of Service at any time without prior notice.

Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.

We encourage you to review these terms periodically.

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15. FORCE MAJEURE

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:
- Natural disasters (floods, fires, earthquakes)
- War, terrorism, or civil unrest
- Government actions or regulations
- Strikes or labor disputes
- Pandemics or public health emergencies
- Internet or telecommunications failures
- Supplier or carrier failures

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16. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

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17. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Lumiven regarding use of our website and purchase of our products.

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18. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of the State of Victoria, Australia.

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

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19. CONTACT INFORMATION

For questions about these Terms of Service, please contact us:

Email: lumiven.co@gmail.com
Business Name: Lumiven
Location: Melbourne, Victoria, Australia

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By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: March 15, 2026

Lumiven ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

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1. INFORMATION WE COLLECT

We collect the following information when you use our website or make a purchase:

PERSONAL INFORMATION:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information (processed securely by Shopify)

AUTOMATICALLY COLLECTED INFORMATION:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on site
- Referring website
- Cookies and tracking data

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2. HOW WE USE YOUR INFORMATION

We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Send marketing emails (with your consent)
- Improve our website and products
- Detect and prevent fraud
- Comply with legal obligations

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3. SHARING YOUR INFORMATION

We DO NOT sell your personal information to third parties.

We may share your information with:

SERVICE PROVIDERS:
- Shopify (e-commerce platform)
- Payment processors (Shopify Payments)
- Shipping carriers (USPS, UPS, etc.)
- Email service providers
- Analytics providers (Google Analytics)

These providers are contractually obligated to keep your information secure and use it only for the purposes we specify.

LEGAL REQUIREMENTS:
We may disclose your information if required by law or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or illegal activity
- Protect safety of users

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4. COOKIES & TRACKING

We use cookies and similar tracking technologies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
- Enable shopping cart functionality

You can disable cookies in your browser settings, but this may limit website functionality.

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5. MARKETING COMMUNICATIONS

With your consent, we may send you:
- Promotional emails
- Product updates
- Special offers

You can unsubscribe at any time by:
- Clicking "unsubscribe" in any email
- Emailing lumiven.co@gmail.com

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6. DATA SECURITY

We implement reasonable security measures to protect your information, including:
- Secure Socket Layer (SSL) encryption
- Secure payment processing through Shopify
- Limited access to personal data
- Regular security reviews

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

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7. YOUR RIGHTS (UNDER AUSTRALIAN PRIVACY ACT)

You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, email: lumiven.co@gmail.com

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8. DATA RETENTION

We retain your information for as long as necessary to:
- Fulfill orders and provide customer service
- Comply with legal obligations (e.g., tax records)
- Resolve disputes

After this period, we securely delete or anonymize your data.

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9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside Australia, including the United States (where our service providers are located).

We ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.

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10. CHILDREN'S PRIVACY

Our website is not intended for children under 18. We do not knowingly collect information from children.

If you believe we have collected information from a child, please contact us immediately.

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11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website after changes constitutes acceptance of the updated policy.

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12. CONTACT US

For privacy-related questions or to exercise your rights, contact:

Email: lumiven.co@gmail.com
Business Name: Lumiven
Location: Melbourne, Victoria, Australia

For complaints: You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

RETURN & REFUND POLICY

We want you to love your Lumiven purchase! If you're not completely satisfied, we offer returns within 2 days of delivery.

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RETURN ELIGIBILITY

- Items must be unused, unwashed, and in original condition
- Items must be returned within 30 days of delivery date
- Return shipping costs are paid by customer
- Refunds are processed within 5-7 business days after we receive your return

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HOW TO START A RETURN

Email us at lumiven.co@gmail.com with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Photos (if item is damaged or defective)

We'll send you return instructions and an address.

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NON-RETURNABLE ITEMS

- Items marked as "Final Sale"
- Items that have been used, washed, or altered
- Items returned after 30 days

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DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, contact us within 48 hours with photos. We'll send a free replacement or issue a full refund (including original shipping) at no cost to you.

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EXCHANGES

We don't offer direct exchanges. If you'd like a different size or color, please return your original item and place a new order.

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REFUND PROCESSING

Refunds are issued to your original payment method within 5-7 business days after we receive and inspect your return. Please allow 5-10 additional business days for the refund to appear in your account.

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Questions? Email lumiven.co@gmail.com

Got a question? We'd love to hear from you!

Email: lumiven.co@gmail.com
Response time: Within 24-48 hours

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CUSTOMER SERVICE HOURS

Monday - Friday: 9am - 5pm AEST
Saturday - Sunday: Closed

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WE'RE HERE TO HELP WITH:

- Order tracking and shipping questions
- Product information
- Returns and exchanges
- General inquiries

For the fastest response, please include your order number (if applicable) in your email.